Frequently asked questions

We dispatch directly from London and reach most of the city in under 45 minutes. Towns within our 50 km service area are usually reached within about 90 minutes, and emergencies are dispatched 24/7 to the closest available technician.

Most repairs are booked and finished the same day. Every truck carries the common springs, cables, rollers and opener parts, so the technician who diagnoses the problem can usually fix it on the spot instead of ordering a part and coming back. Calling earlier in the day gives you the widest choice of arrival windows.

A door stuck open or shut, a snapped spring or cable, a door hanging crooked or off its track, or a car trapped inside. Stop using the opener — forcing it bends tracks and burns out motors — keep people and vehicles clear, and call (519) 933-3384. We dispatch the closest available technician 24/7, every day of the year.

Our regular hours are Monday to Friday 8 AM to 11 PM and Saturday 9 AM to 5 PM (closed Sunday). We also offer 24/7 emergency service every day of the year, with no extra after-hours fee.

We cover London and roughly 50 km around it across Middlesex, Elgin, and Oxford counties — including St. Thomas, Strathroy, Woodstock, Ingersoll, Aylmer, Dorchester, and Komoka. There is no travel surcharge anywhere in our service area.

We confirm the appointment by phone or text before sending a technician. On arrival, the tech diagnoses the problem and gives you a firm, all-in price before any work starts. Most repairs are completed the same visit because the common parts are already on the truck.

A tune-up and safety check starts at $150, cable and track repair from $179, opener repair from $189, and spring replacement from $229. A standard diagnostic-and-repair visit starts at $149, and new door installation starts at $1,499. You always get an up-front, all-in price band before any work begins — no bait pricing.

No. A standard repair visit starts at $149 and that covers the diagnosis and the repair together — there is no separate trip charge stacked on the invoice. Emergency and after-hours calls are billed at the same flat rate, with no midnight, weekend or holiday surcharge, and your technician confirms one all-in price before starting.

Yes. Our instant AI quote reads your symptom, postal code, and time of day and returns a real price band in about 60 seconds — no call or email needed. You can also ask our assistant or book a repair right from the site.

No — new door quotes are free and done in your home. We measure the opening, walk you through steel, aluminum, glass and carriage styles and the right insulation R-value for your garage, then give you an exact installed price with old-door removal already included. No pressure, no obligation.

We accept standard payment methods, due on completion. Flexible payment options are available on larger repairs and new installs — ask your technician or see the financing section of our warranty page to discuss the terms currently available.

If your door uses two springs and one has broken, we usually recommend replacing both. They wear at the same rate, so a second break is often close behind, and doing the pair saves a second service call. Your technician will explain what makes sense for your door before any work begins.

No — torsion and extension springs are under extreme tension and can cause serious injury if released or handled incorrectly. Spring and cable work should always be done by a trained technician with the right tools. Call (519) 933-3384 and we will handle it safely.

Standard springs are rated for roughly 10,000 cycles — about 7 to 10 years in an average London household. The high-cycle springs we stock are rated 25,000+ cycles. Cold Ontario winters and heavy daily use shorten that, which is why a door past about eight years often gives out on the coldest morning of the year.

No. Stop using it and keep people and vehicles clear. An off-track door can jam, drop a panel, or fall outright, and running the opener usually bends the track further or snaps a cable. Cable and track repair starts at $179, and off-track calls are treated as urgent.

Yes — all the hardware that makes a door run. Worn nylon or steel rollers, cracked hinges, frayed cables, and failed end bearings and cable drums are stocked on the truck and replaced in the same visit. Hardware repairs start at $179, and we check the opposite side of the door while we are there.

Almost always dry or worn rollers and hinges, loose hardware, or a door that has drifted out of balance — occasionally a failing opener gear. A tune-up from $150 covers lubrication, hardware torque and balance, which quiets most doors. If a roller bearing or drum has actually failed, we show you the part and quote it before fitting.

Yes. A cracked or flattened bottom seal is what lets snow, road salt, meltwater and mice into a London garage, and it is a quick fix. We replace bottom seals, side and top weatherstripping, and the retainer itself if road salt has corroded it — often as part of a tune-up visit.

Not always. Many opener problems come down to a worn gear, a bad sensor, or a logic-board fault that we can repair from $189. If the unit is old or beyond economical repair, we will give you replacement options up front, including quiet belt-drive and smart openers.

Yes. We install and set up smart openers — including LiftMaster and Chamberlain units running the myQ app — so you can open, close and check the door from your phone. Belt-drive models are the quietest choice when the garage sits under a bedroom or bonus room. Opener work starts at $189.

Usually, and usually fast. Most failures come down to a dead battery, a remote that has lost its pairing, a keypad that needs reprogramming, or a weather-worn keypad that needs replacing. If the fault is in the opener’s logic board or antenna instead, that is opener repair from $189 — your technician tells you which it is before doing the work.

That is nearly always the photo-eye safety sensors near the floor: knocked out of alignment, dirty, or with a wire pulled loose. Wipe both lenses and check the indicator lights are steady rather than blinking. If it still reverses, the sensors, travel limits or opener force settings need adjusting — a standard repair visit from $149.

New residential door installation starts at $1,499, depending on size, material, and insulation. We measure, order, and install steel, aluminum, glass, and carriage-style doors. Most standard installs are completed in a few hours once the door is in.

Often, yes. If the door model is still in production and the frame and tracks are square, swapping a single dented or cracked section is the cheaper route. On older doors where the panel is discontinued, or where several sections are damaged or rusted, a full replacement usually costs less than chasing parts. We price both and let you choose.

Yes. Removing your old door, tracks and hardware and hauling it away is built into every installation quote, not billed as an add-on. You are left with a clean opening and a new door that is balanced and safety-tested before we leave.

For an attached or heated garage, yes — look for R-12 to R-16; for a detached garage, R-8 to R-12 is usually plenty. An insulated steel door holds heat, cuts road noise, and resists dents and road salt far better than a single-layer door, which counts for a lot over a London winter.

Repair is the right call for a single failed part on a door that is otherwise straight, balanced and under about 15 years old. Replacement starts to win when repairs are stacking up, several panels are damaged or rusted through, the door is uninsulated, or you want the curb appeal back. We quote both and push you neither way.

Once a year for most London homes, given our temperature swings. Twice a year is smart if the door cycles many times a day, if it is a heavy double door, or if you have started hearing new noises. Fall is the best time to book — it catches a weak spring or worn rollers before the first hard freeze.

We inspect and service every moving part — springs, cables, rollers, hinges, tracks, opener and safety sensors — lubricate the moving hardware, torque fasteners to spec, adjust spring tension and door balance, and calibrate the auto-reverse safety system. It starts at $150 for most single-door London homes, and anything worn is quoted before it is fitted.

Lay a flat 2x4 or a roll of paper towel on the floor in the door’s path and close the door — it should touch the object and reverse immediately. Then wave something through the photo-eye beam as it closes; it should reverse without contact. If either test fails, stop using the opener and book a safety check.

Three usual suspects in a London winter: grease thickened in the tracks and rollers, a bottom seal frozen to the slab after a thaw-refreeze, and an opener whose force setting is now too low for a stiffer door. Never crank the force up to muscle through it — that hides the real problem and can snap an already-brittle spring.

All major garage door and opener brands, including Clopay, LiftMaster, Chamberlain, Genie, and Wayne Dalton, plus our own Garage Door Solutions Inc. line. We stock common parts on every truck, so most repairs finish in one visit.

Yes. Every repair and installation is backed by a 1-year warranty on parts and labour, and new doors and openers carry their manufacturer warranties on top. We are fully licensed and insured.

Locally owned and based in London, Ontario — not a franchise and not a national call centre. The person who answers the phone lives here, and the technicians know the neighbourhoods they drive. We are fully licensed and insured, and a share of every job goes to our community giving program.

Yes. We service and install commercial and overhead doors for London-area businesses, including rolling steel doors, sectional doors, and high-cycle setups. Commercial work is quoted to the job — contact us for a custom quote.

Yes. We set up planned-maintenance contracts for warehouses, shops, docks and fleets across London, with scheduled inspections, high-cycle parts rated 25,000+ cycles, and priority dispatch so a down bay door never stalls your operation for long. Contract clients go to the front of the queue.